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Hi, I'm Marion. I help teams figure out what's worth building — so what they ship actually solves your problems.

12 years of user research, service design and UX strategy.

Bilingual FR/EN · Available for freelance engagements · Open to permanent roles · Paris-based, happy to travel

 

Get in touch

 

People I've worked with

Also known as the industry standard logo dropping

 

  • Independent since 2022

  • 6 years leading research and design projects at Livework, the world's first service design consultancy

  • In-house at Barclays, attuning to the realities of big orgs

  • Trained at the Royal College of Art — first MA Service Design cohort

 

How can I help?

 

What did I do before?

I am currently working as an independent service designer, customer experience strategist and user researcher.

 
 
 
 
 
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I spent 6 years at Livework, the very first service design consultancy. As a senior service designer, I led varied high-profile projects. My clients included J.P.Morgan, Tesco, Public Health England, Mastercard, E.ON and Zurich. I still regularly work with Livework. We’re very fond of each other.

 
 
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I also worked client side, as a lead service and interaction designer at Barclays, There I learnt about the realities of big organisations and developed tact in navigating them.

 
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My project Disclosed was nominated for Designs of the year 2015 and exhibited at the Design Museum in London. It’s a service concept that helps shoppers make shopping decisions that align to their values and priorities.

 

What’s my background?

 
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I was a part of the first MA cohort in service design at the Royal College of Arts. I spent two years growing my practice through in-depth training and live client projects, but more importantly by collaborating with brilliant people with varied backgrounds. This allowed me to build a critical understanding of service design, its theories, tools and processes, as well as how to apply it in real life as part of a team. 

I started out as a product designer. This was the starting point of a love for well crafted things. I like to think I bring this sensibility to my work as a service designer and my everyday life.

 
 

Still want to know more?

I am nerdy, open and keen to get the best out of everyone I work with.

I love learning new things and sharing what I’ve learnt. I discover new passions several times a year. Right now I am into tropical plants propagation, illustration and life drawing.

After 8 years in the UK, I currently live in France with my extensive collection of plants. I manage to keep a growing number of them alive.